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Vastly improve your customer service
Having a built-in Customer Relationship Management(CRM) System integrated with your website allows you to effectively improve the way your customers are managed.
Centralise, control and evaluate your sales and client servicing processes and track the actions and reactions of both customers and staff. CRM systems deliver both improved customer service and efficiency savings.
Enquiries received via your website can automatically create a task for a pre-determined team member in the CRM.
Add electronic documents, images, notes and more to any task or action.
Combined with évoSuite enterprise™ Marketing, the CRM will also automatically track when a client has received any type of email communication from our system.
évoSuite enterprise’s™ CRM currently allows you to track the following actions:
- Schedule Call
- Schedule Meeting
- Task
- Letter
- Fax
- E-mail
- Web Enquiry
- Opportunities
- eMarketing Campaigns
....each action can be flagged with a different status and percentage of completion.
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